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About Our Signs
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What type of wood do you use for your signs?
Because we feel that your purchase should be at the very best quality, all of our signs are made up of 3/4" thick select pine only. You will not find knots in our signs. We do not use particle board or any imitation wood material for our signs. So, when purchasing your sign from us, you can buy with confidence knowing that we only use the very best materials.
Are your signs hand-made?
Yes. Our signs are not made in a factory. Each and every sign is handcrafted by us. And because of this, no two signs will ever be the same. Best of all, they are made here in the USA!
What types of edging do you offer?
Currently we only offer our rounded edge. The Hand-Chiseled edge has been discontinued.
Rounded edged signs will have the edges rounded slightly, then hand-painted and distressed to give them the aged look. This is our standard edge.
These signs truly look tastefully old.
What type of finishes do you offer?
We offer two types of finishes. Antiqued (ANT) and Traditional (NA). Because we know that not everyone’s décor fits the time worn look, we are now offering a traditional finish otherwise known as NA for No Antiquing. Traditional finishes will still have the edges worn slightly, but the finish color will be much brighter and true in color. If you prefer that your signs not be antiqued, you must select colors with NA in front of the color name.
Do your signs come in different sizes?
Yes. All signs that state Designed by Rusty Star Sign Company or have our copyright logo in the description can be made larger or smaller by request. We will add these features to each sign in the near future.
What type of colors do you offer?
Our colors come in dark-rich warm tones that complement everyone's style of home decor. Our colors are our originals and have been in place since we opened up for business. We want to be different from everyone else and because of this, we do not sell our colors, nor do we offer our mixed color combinations to anyone.
Most of our colors are custom mixed by us. The color combinations listed are not limited to those selections only. If you need a color that is not listed, please list the desired color in the extra’s box and we will be happy to make it just the way you want it.
Do you do offer custom ordered/personalized signs?
Yes. We offer and specialize in custom made/ordered signs and have done so for several years. If there is something you are looking for and can not find it, please let us know. You can also submit a request for quote by clicking HERE and we will forward you a sample layout of what your sign will look like, along with pricing. When submitting your quote, please include as much information as possible. Sign size, font style, colors-both background and lettering, edge choice and saying. Please make sure all spelling is correct.
Please make sure to visit our GALLERY, as these are some of the custom orders we have done for our Customers. This is also our way of giving credit where credit is due. We feel that even though we may have designed it and may be selling it on our website, it does not give us the right to use it as if it was our own, our Customers deserve the spotlight. After all, it was their idea.
Please note, when submitting a quote for a sign, there may be times when we really like the sign and will offer it to other customers.
Please add us to your email's safe list. There are times when submitting a quote, that your email will block our replies. We answer promptly, so should you not receive an email from us within 1-2 business days (we are closed on weekends), please contact us immediately. The email address that you will want to add is info @ rustystarprimitives.com (without the spaces).
Do your signs come ready to hang?
Yes. Each sign comes ready to hang unless otherwise stated. Larger signs (tavern signs if hanging from a post and anything larger) or signs that are painted on both sides do not come ready to hang, as these require special hangers.
Can your signs be hung outdoors?
Yes. We pay particular attention to detail! Each sign is lightly sealed to ensure many years of use and to help keep them looking like the day you bought them.
If you are planning on hanging your sign outdoors, we suggest that once you receive your sign that you apply an outdoor sealer to it. We suggest using Varathane Diamond Spar Urethane (Outdoor) Clear Satin in the spray can. It is available at most home improvement stores. This will add additional protection for your sign from the outdoor elements.
Are all of your signs in stock?
No. Each sign is made to order. This means once we have received your order and payment, we will begin making your sign. Because we want to offer our Customers the ability to pick colors,edging and finishes that are suitable for their specific home décor, it is impossible for us to carry every sign with every option we offer. However, there are times when we do a show that we may have signs left over, we will state which ones are in stock at that time.
How long have you done custom signs?
We have offered/done custom sign work since we opened up for business in 2006.
Can you duplicate a sign I saw in a magazine?
No. We will not duplicate another artists work. When offering custom made signs, it is impossible for us to know if a customer is requesting a sign that have been previously made by another artist, so we ask that you do not ask us to do so. If you see that we have a design that you believe was made by another artist, please let us know. We will research it and if need be, remove it immediately. We respect our fellow artists and will never purposely duplicate another artists hard work. When it comes to custom made signs, we can reuse sayings that you have seen and add our own touch, but we can not and will not use the same graphics or font selections that another artist has used.
Can I use one of your designs and make it myself?
No. All of our designs are copyright protected. By not allowing others to duplicate our work, it enables us to offer unique designs on our website only. We ask that you do not ask another artist or sign company to duplicate one of our signs. If you are working with another artist/sign company and you see that they are duplicating work that is ours, please let us know immediately.
Do you offer OOAK designs?
Yes and No. If a customer is requesting a custom ordered sign and they do not want the sign we are designing for them to be resold, we consider this to be a "One Of A Kind" design. When offering a "OOAK" design, to us and many others it means that the sign will only be sold once and not offered to anyone else. We also offer what we call Unique Designs. Unique Designs are designs that we have created and are only offered here on our website. Anything that has our copyright symbol or states that it was Designed by Rusty Star Sign Company, should only be found on our website and no where else.
How long does it take to receive an order?
Because our signs are made to order, please allow 7-15 business days (1-3 weeks) for us to create your product and prepare them for shipping. During the holiday season, it can take a little bit longer to receive an order so it is always best to order early. It is our goal here at Rusty Star Sign Company to provide you with excellent service for both the quality of the product as well as the shipment of your product(s).
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